Privacy Policy & Cookie Policy
Last Updated: July 6, 2026
Carers Community Circle ("we", "us", or "our") is committed to protecting and respecting your privacy. We are a Community Interest Company (CIC) operating in Enfield, Hackney, Waltham Forest, and surrounding areas. This policy explains how we collect, use, and safeguard your personal data when you interact with our website or contact us.
1. Information We Collect
We may collect and process the following information about you:
- Contact Form Information: If you contact us via our enquiry form, we collect your name, email address, role classification (unpaid carer, paid carer, referrer, etc.), and the content of your message.
- Direct Communications: If you email us at carerscommunity@jstraininganddevelopment.co.uk or message us, we retain a record of that correspondence.
- Technical Data: We collect anonymous analytics details about your visit, such as your IP address, browser type, and pages viewed, to monitor website performance.
2. How We Use Your Personal Data
We use your information for the following purposes:
- To respond to your enquiries, questions, and requests for support.
- To share details about our community groups, coffee mornings, workshops, and events.
- To process partnership queries or volunteer registrations.
- To monitor and improve the performance and usability of our website.
3. Lawful Basis for Processing
Under the UK General Data Protection Regulation (GDPR), we process your data on the following bases:
- Consent: When you check the consent box on our contact form, you give us explicit permission to contact you regarding your enquiry.
- Legitimate Interests: To provide support and connection services to carers in our community, ensuring high-quality assistance.
4. Data Retention
We will keep your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. If you no longer wish to remain in contact with us, please email us and we will securely delete your record from our systems.
5. Sharing Your Data
We will never sell or rent your personal data to third parties. We do not share your information with anyone outside of Carers Community Circle unless:
- You give us explicit consent to refer you to a partner service (e.g. POhWER, VoiceAbility, etc.).
- We are legally required to do so, or to protect the safety of our staff, volunteers, or community members (please see our Safeguarding Statement).
6. Cookie Policy
Cookies are small text files stored on your device when you visit a website. We use cookies to improve your user experience and gather anonymous site traffic statistics.
- Essential Cookies: Necessary for our website to function properly.
- Preferences Cookies: Used to remember your choice regarding cookie consent (stored in your browser's local storage).
- Analytics Cookies: Help us understand how visitors interact with the site, so we can make adjustments and improvements.
You can choose to disable or block cookies through your browser settings, though some features of the website may not function exactly as intended.
7. Your Rights
Under the GDPR, you have the following rights:
- The right to access the personal data we hold about you.
- The right to request that we correct any inaccurate or incomplete information.
- The right to request the erasure of your personal data ("the right to be forgotten").
- The right to withdraw your consent to processing at any time.